What to read beside it
The four figures that make the ratio mean something, the composition that makes it diagnostic, and six rules for running it without the damage.
Four Figures Read Together
Utilisation, realisation, yield and committed capacity. Each covers the others' blind spot, and together they cannot be moved by recoding an hour.
Measuring the Team Rather Than the Person
Moving the measure up one level removes most of its unfairness and most of its gameability at once. What is lost and what is not.
Publishing the Split of Non-Billable Hours
The remainder is where the diagnosis lives. Seven categories, in hours, with no target on any of them.
Using the Measure Without the Damage
Six rules that keep what the measure is good for and remove what it does. None of them requires a new system.
When a Low Figure Is the Right Answer
Five situations in which a firm should expect and accept a low utilisation figure, and what it should report instead while it does.
The Conversation a Good Report Produces
The test of a capacity report is the quality of the discussion it starts. Four questions a good one produces and four a bad one does.
The Number That Belongs Beside It
Revenue per available hour cannot be moved by recoding an hour, deferring work, or working late. It is the figure a utilisation report was always reaching for.